Myxer :: Support

What’s happening with Verizon

admin — Thu, 25 Sep 2008 19:14:33 +0000

Hey there Verizon users (and anyone else reading this post),

Long time, no talk. I just wanted to give you all an update on what’s happening with Verizon Wireless.

The good news is that we are getting very close to being able to send ringtones directly to Verizon phones again. We’re just waiting for the green light from the folks at Verizon.

The not so good news is that they have restricted the content that their users can daccess from our catalog (some of you may have noticed). Sorry about that, but don’t worry, if you can’t find what you want, just go to the Make Your Own page and make and send your own custom ringtones to your phone from music you have on your computer. Give it a try, rolling your own is quick and fun.

If you have any questions, please send a note to our support team and someone will get back to you asap.

Later,
Marsha

Instructions for the Blackberry Curve (8330 & 8830)

admin — Thu, 21 Aug 2008 22:38:24 +0000

1. From the menu list, select ‘Media’
2. Go to ‘Ringtones’ and select ‘My Ringtones’
3. Select the song you want to set from the list and click ‘Options’
4. Select ‘Set As Ringtone’

Instructions for setting ringtones on the Verizon Blackberry Curve (8330 & 8830)

admin — Thu, 21 Aug 2008 22:33:16 +0000

Open the message
From the menu list, select ‘Media’.
Go to ‘Ringtones’ and Select ‘My Ringtones’
Select the song you want to set from the list of ringtones and click on ‘Options’.
Select ‘Set As Ringtone’.

Some Sprint users not receiving messages

admin — Wed, 20 Aug 2008 18:51:10 +0000

We’ve been hearing from some Sprint folks recently who say that they never receive the text messages we send. If you are a Sprint user and never received the text message with a link to your ringtone, wallpaper, or video, please visit m.myxer.com from your phone’s browser and download your content directly from there (no text messages necessary).

After poking around on the web a bit, we found other people complaining about Sprint blocking short codes. Some people said that they had even been receiving text messages from short codes then all of a sudden could no longer receive them.

Seems the only way to fix it is to call their Customer Support to have it unblocked. Some people said they had to call a couple of times because the first customer support rep said they did not have them blocked but called back to get another rep who was able to unblock them on their phone.

Good Luck. Let us know if you have any additional questions.

I’m having trouble verifying my email address.

admin — Mon, 18 Aug 2008 15:53:44 +0000

You should just be able to click on the link in the email we sent to you.

Some email programs like AOL and Hotmail have additonal security built in. If clicking on the link doesn’t work, try copying and pasting the link into your browser’s address bar.

I don’t see the ringtone folder after syncing my iPhone.

admin — Wed, 09 Jul 2008 22:56:55 +0000

Make sure that your iPod is running version 1.1.4. I or higher.

Why can’t Myxer send ringtones directly to my Verizon Wireless phone?

admin — Wed, 09 Jul 2008 17:29:28 +0000

Due to a recent policy change at Verizon Wireless, we are currently not able to send ringtones directly to non-smart phones on the Verizon Wireless network, but you can get them. It’s easy! Just follow the instructions on the page displayed after you click the ’send to phone’ button.

Basically, all you do is click the Download Ringtone link (shown on the page displayed after you click the ’send to Phone’ button) to save the ringtone to your computer, then use your favorite email program to send it to your phone as an attachment.

Email delivery can be a little inconsistent, so if you don’t get the message the first time, just try it again. It should eventually work. And if you get the message, but the ringtone isn’t attached, try making the ringtone shorter (20 seconds or less) and sending it again.

Good luck! Let us know if you have any questions or problems.

I got an email saying that the message could not be delivered to my Verizon phone

admin — Fri, 27 Jun 2008 19:38:07 +0000

Unfortunately, the email delivery is a bit flakey. We like to call it email roulette.

We’re not sure why, but it seems like the Verizon servers get backed up from time to time. Some of the messages get super delayed and others get dropped. If you got an error message, check the “to” address (it should be your_phone_number@vzwpix.com) and try it again. It should eventually work.

Good luck. We hope to be able to send messages directly to Verizon phones again soon.

I got the message on my phone, but the song was not attached

admin — Fri, 27 Jun 2008 19:20:52 +0000

Try making the ringtone a little shorter. Try 10-15 seconds at first. If that works, then try making it a little longer.

Good luck. Drop us a note if you continue to have any problems.

I never received the email message on my Verizon phone

admin — Fri, 27 Jun 2008 19:12:41 +0000

Unfortunately, the email delivery is a bit flakey. We like to call it email roulette.

We’re not sure why, but it seems like the Verizon servers get backed up from time to time. Some of the messages get super delayed and others get dropped. If it’s been a while and you haven’t receive the message on your phone, just try it again. It should eventually work.

Good luck. We hope to be able to send messages directly to Verizon phones again soon.