Myxer :: Support

Get cool stuff onto your new Palm Pre

Marsha — Wed, 10 Jun 2009 15:12:59 +0000

So you’ve got your new Palm Pre and are ready to get it hooked up with the latest goodies from Myxer, here’s the low down on how to get stuff on your phone:

On Myxer:

Select a ringtone or wallpaper from our catalog or Make-Your-Own
Click the ‘Send to Phone’ link
Enter your phone number and click ‘Go’
Click the download from PC link at the bottom of the page and follow the instructions to download the file to your computer

On Your Computer (Windows):

Connect Pre to your computer with the USB cable.
Tap “USB Drive” option
Browse to the drive with Windows Explorer (The device will be mounted as a drive named “PALM PRE”),
Drag music files (mp3) to the “ringtones” folder and/or images to the “wallpapers” folder (the one without the “.” in front)

On The Pre:

Ringtones:

Tap Sounds & Ringtones
Tap “RINGTONE”
Tap desired ringtone to set or play button to preview
Enjoy!

Wallpapers:

Tap Photos
In full size view tap top left (square with arrow)
Tap “Set wallpaper”
Tap “Set Wallpaper” again
Enjoy!

Instructions for downloading ringtones to the G1/Andriod phone

Marsha — Wed, 03 Jun 2009 19:08:13 +0000

If you browsed directly to our mobile site (m.myxer.com) from your phone, please skip steps 1 and 2.

Open the message
Click Download Ringtone (You will be re-directed to our mobile site)
Click Download (This will download the song file to your phone)
Click Home -> Settings -> Sounds and Display -> Phone Ringtone and select the song from the list

Can I download ringtones and wallpapers without accessing the internet on my phone?

Marsha — Thu, 28 May 2009 14:41:13 +0000

Don’t have internet access from your phone? Don’t worry.

Just follow these steps:

Select a ringtone or wallpaper from our catalog or Make-Your-Own
Click the ‘Send to Phone’ link
Enter your phone number and click ‘Go’
Click the download from PC link at the bottom of the page and follow the instructions
Enjoy!

I can’t upload files to Myxer. It’s says to ‘Browse’ after I select a file

Marsha — Mon, 11 May 2009 18:37:46 +0000

If you are using Internet Explorer, please try this:

1. Click on the ‘Tools’ -> ‘Internet Options’
2. Click on the ‘Security’ tap.
3. Click on the ‘Custom Level’.
4. Scroll down and set the option ‘Include local directory path when uploading files to a server’ to ‘Enable’.
5. Click on the ‘Ok’ button.
6. Click ‘Ok’ again
7. Close Internet Explorer and open a new page and sign back into Myxer
8. Try uploading the file again.

What upload formats does Myxer support?

Marsha — Thu, 07 May 2009 18:29:11 +0000

Myxer can make ringtones, wallpapers, and videos from just about any common audio or image format.

Popular file formats supported include:

Audio: MP3, WMA, WAV, and AAC/M4A
Image: GIF, JPEG, and PNG
Video: WMV, AVI, MP4, MOV, QT, 3GP, and MPG

Why was I denied as a MyxerIndie?

Marsha — Wed, 18 Feb 2009 16:24:12 +0000

If you are sharing content that does not belong to you or any of your information gives us the impression that you are not who you say you are, your MyxerIndie™ status will not be approved. Any artist should appreciate the fact that we make an attempt to protect the rights to sell their intellectual property by the use of this application process.

Problems getting messages on Sprint phones (including the new Samsung Instinct)

Marsha — Tue, 10 Feb 2009 22:05:30 +0000

Some folks have been complaining that they are not receiving the ringtone and wallpaper messages on their Sprint phone (especially the new Samsung Instinct). We’re not quite sure what’s happening and we’ve seen similar complaints from users of other mobile sites. We’ll continue to investigate the problem, but in the meantime… if you don’t receive the messages we send, simply follow these steps to download the content directly to your phone (no messages necessary).

Select a ringtone or wallpaper from our catalog or Make-Your-Own
Click the ‘Send to Phone’ link
Enter your phone number and click ‘Go’
Click the “Get It Straight from Your Phone” link at the bottom of the page and follow the instructions.
Enjoy!

Good luck and drop us a note if you have any other questions.

Downloading content directly from our mobile site

Marsha — Wed, 04 Feb 2009 19:45:45 +0000

Browse to m.myxer.com from your phone’s browser
Sign in using your PIN or Web password (note: passwords are case-sensitive)
Follow the Recent Downloads link and click on the item to start downloading it to your phone.

Note: If you get an error message when you try to connect to the mobile website, it may indicate that you don’t have an internet access plan on your phone. Please contact your carrier to purchase an internet access plan.

The Upload/Customize button does not work

Marsha — Mon, 08 Dec 2008 21:27:47 +0000

The you are using IE7 or IE8 and the upload or customize buttons are not working, check to make sure “Include local directory path when uploading files to a server” is enabled.

1. Open IE
2. Go to Tools -> Internet Options
3. Click on the Security tab
4. Click the “Custom Level” button
5. Scroll down and find “Include local directory path when uploading files to a server” (located half way down)
6. Check “Enable”

Current problems with the new Samsung SPH-M540 and SPH-M630 phones

Marsha — Fri, 24 Oct 2008 22:30:41 +0000

Some users are currently having trouble getting ringtones to work on the new Sprint SPH-M540 (Rant) and SPH-M630 (Highnote) phones. Some users are getting 905 errors and others can download the songs to their phone, but can’t set them as their ringtone.

The problem is that the older versions of firmware on the SPH-M540 (Rant) aren’t compatible. Please update the firmware on your phone by following the instructions below and try it again. That should do the trick.

On your phone, please go to:
   1) TOOLS
   2) UPDATE PHONE
    3) UPDATE FIRMWARE.
The process will take approximately 5 minutes (and you only need to do this once).

We’re continuing to look into the problem with the M630 (Highnote) and will post an update as soon as we have some additional info.

Good Luck!