Some email programs like AOL and Hotmail have additonal security built in. If clicking on the link doesn’t work, try copying and pasting the link into your browser’s address bar.

We’re not sure why, but it seems like the Verizon servers get backed up from time to time. Some of the messages get super delayed and others get dropped. If it’s been a while and you haven’t receive the message on your phone, just try it again. It should eventually work.

Good luck. We hope to be able to send messages directly to Verizon phones again soon.

1. Go to your email
2. Check your inbox for a message “Myxer Support” with the subject “Myxer Account Registration” or “Myxer Email Change Verification”.
3. If you don’t see the message, make sure you can receive email messages set from support@myxer.com and check your bulk or junk mail folder. Sometimes the messages get delivered there by mistake.
4. If you still don’t see the message, go to your account and make sure that you entered your email address correctly.

Need to register?
Forgot your password?

Also, make sure your browser is configured to accept cookies.

For Internet Explorer: Select Tools > Internet Options > Privacy > Advanced.

Enter ‘http://www.myxer.com’ and click “Allow” and “Ok”.

For Firefox: Select Tools > Options > Privacy > Cookies > Exceptions.

Enter ‘http://www.myxer.com’ and click “Allow” then “Ok”.

If you are running McAfee Security Suite, check Security Center to make sure that www.myxer.com is on the “Allow” cookies list and is not on the “Reject” cookies list.

If you’ve already waited 15-20 minutes and still haven’t received the message, here are some things you can try:

1. Make sure that your phone can receive text messages.
2. Sometimes we send the text via e-mail, make sure this isn’t blocked.
3. Try resending it. (Selecting your carrier may help.)
4. Send us more details.

Here are some things you can try:

Verizon Wireless, Cricket, US Cellular, and Centennial Wireless Users:

1. Make sure that you have a camera phone and that PIX messaging enabled
2. Go to the Phone Details page in your account settings and verify that your Wireless Carrier is set correctly.
3. Try resending your item from the resend page.

All Other Users:

Try downloading your content directly from our mobile website.

1. Browse to m.myxer.com from your phone’s browser
2. Sign in using your PIN or Web password (note: passwords are case-sensitive)
3. Follow the Recent Downloads link and click on the item to start downloading it to your phone.

Note: If you get an error message when you try to connect to the mobile website, it may indicate that you don’t have an internet access plan on your phone. Please contact your carrier to purchase an internet access plan.

All Other Users: Use your phone’s navigaton wheel or use the menu/options button to select the link. (Note: In order to be able to follow th link, you need to be able to access the internet from your phone. If you don’t alreay have a data access/internet access plan on your phone, you will need to check with your carrier.)

Still having trouble? Try downloading your ringtones, wallpapers, and videos directly from our mobile web site. Click here for instructions.

If you don’t have a phone on one of these networks, the problem may be that you don’t have the latest software on your phone or we have the wrong phone model in your account. Make sure you have the latest software available for your phone and go to the Phone Details page and check that the phone information listed mathces your actual phone. Then try resending the ringtone.

If that doesn’t work, check to make sure that your sound profile is set to sounds only. Some phones won;t allow you to set the song as a ringtone if the profile is set to silent of vibrate.

If it still doesn’t work, don’t give up yet. It might mean that we didn’t send the ringtone in the best format for your phone. We try our best to send the song in the best format for each phone automatically, but sometimes we don’t get it quite right. You can try some of the different format we have available. Just select a different Ringtone Format and try resending the ringtone to your phone.

Users have tried different ringtone formats on the following phones, but haven’t found any that work. Sigh. Wallpapers should work fine though.

• Audiovox CDM-8915
• LG VX5200
• LG VX8100
• LG VX9800 (The “V”)
• Pantech PN-215
• Samsung SCH-A850
• Samsung SCH-A970
• Sidekick II
• Sidekick III

If you find a ringtone format that works better for your phone, sweet! Please let us know so we can update our software.

Just go to the Account -> Phone Preferences page and select a different format from the Ringtone Format list, then follow the link in the original message to download the ringtone with the new format. If you have already deleted the original message, you can just go to your homepage and resend your ringtone from the Recent Downloads list.

If you find a ringtone format that works better for your phone, please let us know so we can update our software.

1. The file may be too large. Maximum file size is 30 MB.
2. It may be an unsupported file type. We support uploading WAV, MP3, M4A, and most WMA files.
3. The file may be protected with DRM. We cannot make ringtones or wallpapers from protected files.
4. Make sure your browser is configured to accept cookies.
5. The file may have international characters. Firefox doesn’t like certain international characters. Try renaming the file or (gulp!) try using Internet Explorer.
6. Your internet connection is too slow and the upload timed out.

None of those? Well shoot, send us a note and we’ll take a closer look.