Myxer :: Support » Account Info http://support.myxer.com Myxer Help and Support Wed, 12 Nov 2008 16:27:02 +0000 http://wordpress.org/?v=2.5.1 en I’m having trouble verifying my email address. http://support.myxer.com/2008/08/18/im-having-trouble-verifying-my-email-address/ http://support.myxer.com/2008/08/18/im-having-trouble-verifying-my-email-address/#comments Mon, 18 Aug 2008 15:53:44 +0000 admin http://support.myxer.com/?p=191 You should just be able to click on the link in the email we sent to you.

Some email programs like AOL and Hotmail have additonal security built in. If clicking on the link doesn’t work, try copying and pasting the link into your browser’s address bar.

]]> http://support.myxer.com/2008/08/18/im-having-trouble-verifying-my-email-address/feed/ What is the difference between a Personal account and an Artist account? http://support.myxer.com/2007/06/01/personal-accounts/ http://support.myxer.com/2007/06/01/personal-accounts/#comments Fri, 01 Jun 2007 17:27:21 +0000 Marsha http://myxerhelp.wordpress.com/2007/06/01/personal-accounts/ A Myxer Personal Account lets you make your own ringtones and wallpapers from files on your computer, as well as download any of the thousands of free ringtones and wallpapers offered on Myxer.com.

If you have original content, such as your band’s music or images, that you want to make available as ringtones or wallpapers, then an Artist Account is for you. Artist accounts have all the benefits of personal accounts, but they also allow you to share your original content using our patent-pending MyxerTags™ technology.

Both types of account are completely free to create. User accounts can be upgraded to artist accounts at any time.

]]> http://support.myxer.com/2007/06/01/personal-accounts/feed/ What do I do if I forgot my password? http://support.myxer.com/2007/06/01/what-do-i-do-if-i-forgot-my-password/ http://support.myxer.com/2007/06/01/what-do-i-do-if-i-forgot-my-password/#comments Fri, 01 Jun 2007 12:59:52 +0000 Marsha http://myxerhelp.wordpress.com/2007/06/01/what-do-i-do-if-i-forgot-my-password/ AT&T, Cellular One, Sprint, and T-Mobile users text “reset pw” from your phone to 69937 (MYXER) and we’ll send your new password to your phone.

(All other users please text “reset pw” from your phone to 9543046522)

]]> http://support.myxer.com/2007/06/01/what-do-i-do-if-i-forgot-my-password/feed/ What do I do if I get a new phone? http://support.myxer.com/2007/06/01/what-do-i-do-if-i-get-a-new-phone/ http://support.myxer.com/2007/06/01/what-do-i-do-if-i-get-a-new-phone/#comments Fri, 01 Jun 2007 12:55:39 +0000 Marsha http://myxerhelp.wordpress.com/2007/06/01/what-do-i-do-if-i-get-a-new-phone/
  • Go the My Account -> Change Phone Number page
  • Same old phone number? Just let us know if you have changed carriers or not
  • Spiffy new phone number? Give us the new number and we send a new verification code to your phone.
    • ]]>     http://support.myxer.com/2007/06/01/what-do-i-do-if-i-get-a-new-phone/feed/     How do I change the email address on my account? http://support.myxer.com/2007/06/01/how-do-i-change-my-email-address/ http://support.myxer.com/2007/06/01/how-do-i-change-my-email-address/#comments Fri, 01 Jun 2007 12:50:29 +0000 Marsha http://myxerhelp.wordpress.com/2007/06/01/how-do-i-change-my-email-address/
  • Go to the Account > Change Email page
  • Enter your new email address and Hit ‘Update’
  • Check your email and follow the link in the message we sent to verify the new address

    • *If you don’t see a message from us in your Inbox, check your Junk or Bulk Mail folder just incase it got put there my mistake.

    ]]>     http://support.myxer.com/2007/06/01/how-do-i-change-my-email-address/feed/     Why do I need a PIN? http://support.myxer.com/2007/06/01/why-do-i-need-a-pin/ http://support.myxer.com/2007/06/01/why-do-i-need-a-pin/#comments Fri, 01 Jun 2007 12:45:24 +0000 Marsha http://myxerhelp.wordpress.com/2007/06/01/why-do-i-need-a-pin/ You need a PIN if you would like to access Myxer (wap.myxer.com) directly from your phone. (It’s really cool, you should try it.) To setup a PIN, just

    1. Go to the Account > Change PIN page
    2. Enter your current Web password and select a new 4-digit PIN
    ]]>     http://support.myxer.com/2007/06/01/why-do-i-need-a-pin/feed/     How do I unsubscribe from the Myxer newsletter? http://support.myxer.com/2007/06/01/how-do-i-unsubscribe-from-the-myxertones%e2%84%a2-newsletter/ http://support.myxer.com/2007/06/01/how-do-i-unsubscribe-from-the-myxertones%e2%84%a2-newsletter/#comments Fri, 01 Jun 2007 12:35:15 +0000 Marsha http://myxerhelp.wordpress.com/2007/06/01/how-do-i-unsubscribe-from-the-myxertones%e2%84%a2-newsletter/
  • Go to Account > User Preferences page
  • Unselect the Send me occasional Myxer updates checkbox (no more newsletters for you)
    • ]]>     http://support.myxer.com/2007/06/01/how-do-i-unsubscribe-from-the-myxertones%e2%84%a2-newsletter/feed/     How do I cancel my Myxer account? http://support.myxer.com/2007/06/01/how-do-i-cancel-my-account/ http://support.myxer.com/2007/06/01/how-do-i-cancel-my-account/#comments Fri, 01 Jun 2007 12:30:13 +0000 Marsha http://myxerhelp.wordpress.com/2007/06/01/how-do-i-cancel-my-account/ Ah, why do you want to go and do a thing like that? There isn’t really anything to cancel. We are not a subscription service and you will not be sent messages you did not specifically request.

    If you are having trouble, send us a note and we’ll try to help. If you still want to cancel, just click here and fill out the form. We’ll be sad, but we will cancel your account for you.

    *Once your account is cancelled, you will no longer be able to sign in or send messages from Myxer to your phone.

    ]]>     http://support.myxer.com/2007/06/01/how-do-i-cancel-my-account/feed/     How do I re-enable my account? http://support.myxer.com/2007/06/01/how-do-i-re-enable-my-account/ http://support.myxer.com/2007/06/01/how-do-i-re-enable-my-account/#comments Fri, 01 Jun 2007 12:25:02 +0000 Marsha http://myxerhelp.wordpress.com/2007/06/01/how-do-i-re-enable-my-account/
  • Go to the sign in page
  • Enter your username (email address or phone number) and password and click ‘Sign In’
  • Agree to the Terms and Conditions and click ‘Sign In’ one more time

    • Your account will automatically be re-activated. Welcome Back!

    ]]>     http://support.myxer.com/2007/06/01/how-do-i-re-enable-my-account/feed/     What do I do if it says my mobile phone number is already in use? http://support.myxer.com/2007/06/01/what-do-i-do-if-it-says-my-mobile-phone-number-is-already-in-use/ http://support.myxer.com/2007/06/01/what-do-i-do-if-it-says-my-mobile-phone-number-is-already-in-use/#comments Fri, 01 Jun 2007 12:20:30 +0000 Marsha http://support.myxertones.com/2007/07/17/what-do-i-do-if-it-says-my-mobile-phone-number-is-already-in-use/ It’s possible that number has been recycled by the carrier or that someone accidentally entered your phone number when they registered for their account.

    The easiest thing to do is to is:

    AT&T, Cellular One, Sprint, and T-Mobile users text “reset pw” from your phone to 69937 (MYXER) and we’ll send your new password to your phone. (All other users please text “reset pw” from your phone to 9543046522)

    Once you sign into the account, just go to the Account page and update the email address on the account.

    ]]>     http://support.myxer.com/2007/06/01/what-do-i-do-if-it-says-my-mobile-phone-number-is-already-in-use/feed/