We send the messages as soon as you request them, but sometimes is can take a while for the carriers to deliver them.

If you’ve already waited 15-20 minutes and still haven’t received the message, here are some things you can try:

1. Make sure that your phone can receive text messages.
2. Sometimes we send the text via e-mail, make sure this isn’t blocked.
3. Try resending it. (Selecting your carrier may help.)
4. Send us more details.