Verizon Wireless. Cricket, US Cellular, and Helio Users: Unless you have a “smart phone” like a Treo or a Blackerry you should receive your ringtones, wallpapers, and videos as attachments in a PIX message, not as a link. Go to the Account -> Phone Details page and make sure that your carrier and phone model is set to correctly. Then resend the content to your phone if necessary.

All Other Users: Use your phone’s navigaton wheel or use the menu/options button to select the link. (Note: In order to be able to follow th link, you need to be able to access the internet from your phone. If you don’t alreay have a data access/internet access plan on your phone, you will need to check with your carrier.)

Still having trouble? Try downloading your ringtones, wallpapers, and videos directly from our mobile web site. Click here for instructions.